Last updated: September 2026
The privacy and security of our customers are a priority for GLIDE. This Privacy Policy explains, in a simple and transparent way, how we collect, use and protect your personal data when you visit our website — glidesuptours.pt — or book a Stand Up Paddle activity on the island of Madeira.
1. Data controller
The data controller responsible for the personal data collected through this website is:
Luís Paulo Soares · Activity carried out under the name GLIDE
Tax identification number: 227131770 · RNAAT no. 750/2026
Rua Henrique Franco-Pintor, Bloco B, 4.º U, Edifício Costa do Sol
9000-767 Funchal, Portugal
Email: info@glidesuptours.pt
For any questions concerning the protection of your personal data, please contact us using the email address above.
2. What personal data do we collect?
Contacts and information requests — When you contact us through the website form, email or WhatsApp, we may collect your name, email address, telephone number and the content of your message.
Activity bookings — When you make a booking online or by message, we may collect the participants’ names, age when relevant for activity safety, number of participants, preferred date, chosen location or activity, telephone number and email address.
Invoicing and payments — When you request an invoice, we may collect your full name, Tax Identification Number and tax address.
We only collect the data necessary for the purposes described in this Privacy Policy.
3. How do we use your data?
- To respond to information requests and messages;
- To confirm and manage bookings;
- To communicate with you before, during or after the activity;
- To organise participation in tours and ensure participants’ safety;
- To deal with matters relating to insurance applicable to the activity;
- To issue invoices and comply with tax obligations;
- To manage changes, cancellations or rescheduling;
- To provide customer support.
4. Legal basis for processing
- Performance of a booking or contract — when the data is necessary to confirm and provide the activity;
- Pre-contractual steps — when you request information or availability;
- Compliance with legal obligations — including tax, accounting, insurance or safety obligations;
- Legitimate interest — to respond to enquiries and provide customer support;
- Consent — when legally required for a specific purpose.
5. Who may we share your data with?
GLIDE does not sell or share your data for third-party marketing or advertising purposes. Your data may be communicated to third parties only when necessary to provide the services or comply with legal obligations:
- Insurance companies, for the coverage applicable to the activity;
- The Portuguese Tax and Customs Authority, for invoicing and tax compliance;
- Technology service providers — website hosting, booking, invoicing, email and communication services;
- WhatsApp, when you choose to use this channel.
Data will only be shared to the extent necessary for each purpose.
6. How long do we keep your data?
- Invoicing and accounting — for the period required by applicable law;
- Bookings — for the period necessary to manage the booking and comply with related legal obligations;
- Insurance and activity safety — for the period necessary to comply with applicable legal obligations;
- Contact requests — only for the time necessary to respond to and follow up on the request.
When the data is no longer necessary, it will be deleted or anonymised, unless there is a legal obligation to retain it.
7. Cookies and external tools
The website may use cookies and similar technologies necessary for its operation, including navigation, session management, booking functions and technical security.
The website also provides a WhatsApp contact link, integrated through a communication tool. The processing of data through this channel is also subject to the privacy policies of the respective platform.
Non-essential cookies, where used, are handled according to the consent options made available on the website.
8. What are your rights?
Under the General Data Protection Regulation (GDPR), you may exercise the following rights, within the applicable legal limits:
- Access to your personal data;
- Rectification of inaccurate or incomplete data;
- Erasure of your data;
- Restriction of processing;
- Objection to processing;
- Data portability, where applicable;
- Withdrawal of consent, where applicable.
The right to erasure may be limited where retaining the data is required by legal, tax, accounting or insurance obligations.
To exercise your rights, send a request to info@glidesuptours.pt, stating your name and the right you wish to exercise. We may request additional information to confirm your identity.
9. Complaints
If you believe that the processing of your data does not comply with applicable legislation, you may submit a complaint to:
Portuguese Data Protection Authority — CNPD
www.cnpd.pt
10. Data security
GLIDE adopts appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure. Despite these measures, no data transmission or storage system can guarantee absolute security.
11. Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes to our services, the operation of the website or applicable legislation. The latest version will always be available on this page.