Terms and Conditions

Last updated: September 2026

These Terms and Conditions govern the use of the website glidesuptours.pt and the booking and provision of Stand Up Paddle (SUP) tours and experiences on the island of Madeira, operated under the brand name GLIDE.

By making a booking through this website or through any of our official channels, you declare that you have read, understood, and fully accepted these conditions.

1. Identification of the Service Provider

The entity responsible for the provision of services and owner of this website is:
Luís Paulo Soares · Trading under the name GLIDE
Tax Identification Number (NIF): 227131770 · RNAAT no. 750/2026 (National Tourist Entertainment Agent Register)
Rua Henrique Franco-Pintor, Bloco B, 4.º U, Edifício Costa do Sol
9000-767 Funchal, Portugal
Email: info@glidesuptours.pt · Tel / WhatsApp: +351 914 190 623

2. Scope and Services

GLIDE provides maritime tourism and leisure activities, offering guided Stand Up Paddle (SUP) tours in the Autonomous Region of Madeira, operating at Praia da Foz (Ribeira Brava), West Coast SUP Touring, and private tours. Specific details for each experience (duration, meeting point, skill level, and equipment) are outlined on the respective tour pages of our website.

3. Bookings, Payment Process, and Methods

  • Prices: All prices shown on our website are in Euros (€) and include VAT at the applicable legal rate.
  • Praia da Foz (Current Operations): Tours at Praia da Foz operate with manual confirmation via WhatsApp, after checking availability and local sea and weather conditions. To confirm the booking, the customer completes payment via MB WAY, Revolut, or PayPal:

    Customers must use the booking name as the payment reference. Official booking confirmation and meeting point instructions are handled and sent directly via WhatsApp by our team (no automatic online checkout or automated confirmation email is used for this flow).

  • Barreirinha (Future Operations — Coming Soon): The Barreirinha location is currently marked as «Coming Soon» and is not yet in operation. Once officially opened, it will feature direct online booking and checkout on the website (via credit/debit card with Stripe), offering instant confirmation and automated email delivery of booking vouchers and instructions upon purchase. This future online booking system is not active or available at this stage.

4. Safety and Weather Conditions (Top Priority)

Stand Up Paddle activities take place in an open natural marine environment. The safety and well-being of all participants is GLIDE’s absolute priority:

  • Operational Wind Limits:
    • Praia da Foz (Ribeira Brava): Activities only run with winds up to 6 knots (approx. 11 km/h).
    • Under all circumstances, we strictly adhere to the Portuguese maritime authority safety ceiling of 16 knots (Force 4 on the Beaufort scale).
  • Cancellations by GLIDE for Safety Reasons:
    If sea conditions, wind speeds, or maritime authority warnings do not meet our strict safety standards, GLIDE will cancel or reschedule the activity. In such an event, you are entitled to choose between:

    1. Free rescheduling to another available date or time by mutual agreement; or
    2. A full refund (100%) of the amount paid, issued via the original payment method.

5. Participation Requirements, Health, and Conduct

  • Ability to Swim: It is mandatory that all participants know how to swim independently.
  • Health Restrictions: The activity is not permitted for pregnant individuals. Any participant with existing medical conditions (cardiovascular issues, respiratory conditions, joint injuries, or other relevant physical limitations) must inform GLIDE prior to booking.
  • Life Jackets: Wearing the life jacket provided by GLIDE is strictly mandatory at all times while on the water.
  • Briefing and Guides: Participants must arrive promptly at the meeting point, listen attentively to the initial safety briefing, and strictly follow all instructions given by the GLIDE guide throughout the tour.
  • Safety Compliance: GLIDE reserves the right to refuse participation or immediately end the tour for any individual under the influence of alcohol, drugs, or whose behaviour compromises their safety or the safety of others, without entitlement to a refund.

6. Equipment Provided

GLIDE provides all technical equipment required for the activity at no extra charge: properly sized SUP board, paddle, safety leash, and life jacket.
Participants agree to treat the equipment with care and diligence in accordance with the guide’s instructions.

7. Mandatory Insurance (RNAAT)

In strict compliance with the Portuguese tourist entertainment regulations (Decree-Law no. 108/2006, as amended), all participants in GLIDE’s activities are covered by legally required insurance policies:

  • Personal Accident Insurance;
  • Public Liability Insurance.

Insurance coverage is included in the final price of every tour.

8. Cancellation and Refund Policy

This policy applies to all GLIDE tours and experiences:

  • Cancellation by the customer at least 24 hours before the tour starts: full refund.
  • Cancellation by the customer less than 24 hours before the tour starts, or failure to attend (no-show): no refund.
  • Cancellation by GLIDE SUP Tours due to sea or weather conditions: full refund or free rescheduling, at the customer's choice.
  • How to Notify: Any cancellation requests must be submitted in writing via email to info@glidesuptours.pt or via our official WhatsApp (+351 914 190 623).

9. Exclusion of the Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with Article 17(1)(k) of Portuguese Decree-Law no. 24/2014 of February 14 (transposing Directive 2011/83/EU on Consumer Rights), please note that the 14-day statutory right of withdrawal does not apply to service contracts for leisure activities providing for a specific date or period of performance. Therefore, our bookings are governed exclusively by the cancellation and refund policy set out in Section 8 above.

10. Alternative Dispute Resolution (ADR)

Under Portuguese Law no. 144/2015 of September 8, consumers may submit any consumer dispute that cannot be resolved directly to the competent Alternative Dispute Resolution body in Madeira:
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC-RAM)
Rua da Figueira Preta, no. 10, 3rd floor, 9050-014 Funchal, Madeira, Portugal
Phone: +351 291 750 330 · Email: cacc@madeira.gov.pt
Website: www.madeira.gov.pt/cacc
To view the full national directory of ADR bodies in Portugal, please visit www.consumidor.gov.pt.

11. Electronic Complaints Book

GLIDE is registered with the official Electronic Complaints Book platform in Portugal, accessible via the official link in our footer and directly at www.livroreclamacoes.pt.

12. Privacy and Data Protection

Personal data collected during booking and tour operations is processed in strict compliance with the General Data Protection Regulation (GDPR), as detailed in our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. Any legal dispute arising from the interpretation or performance of this contract shall be submitted to the exclusive jurisdiction of the District Court of Madeira, expressly waiving any other.